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Terms & Conditions

This service agreement is between DNA Digital (hereinafter "Company," "we," "our," "us," or "DNA Digital") and you, our customer (hereinafter "Customer","client", "you" or "your").

Upon paying for and using the hosting services provided by DNA Digital, Customer indicates his/her agreement to the following terms and conditions, as outlined below. This agreement supersedes any other oral agreement between DNA Digital and Customer.


- CUSTOMER RESPONSIBILITY - It is solely customer's responsibility not to share his/her account, ftp, control panel, support login details with anyone. If his/her account is compromised, we cannot be held responsible for this. In an extreme case if the server security is compromised in anyway, the customer shall be held liable for this and shall be billed for the time spent by technical team to fix it ( $100/hour ) and the customer account shall be de-activated till the investigation gets over.

- RESTRICTED MATERIAL
We do not allow customers to host copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation. Pornography, nudity, erotica, and sex-related merchandising, including sites that may infer sexual content, or link to adult content elsewhere are not permitted.

Warez and malicous software - Includes pirated software, ROMS, emulators, hacking, password cracking. IP spoofing, Trojan horses, viruses, spy-ware, dialers, malware etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

- SPAM (unsolicited bulk e-mail) - We have zero tolerance for SPAM. We reserve the right to block the account of anyone spamming or reported spamming after investigation. If you are found to be engaged in any of the above activities then your account can be terminated without warning and you will not be entitled for any refunds.

- HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization.

We may at any given time implement the following policy to its sole discretion:
When a website is found to be monopolizing the resources available, we reserve the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of servers on which your site will be hosted.

- BACKUPS
We regularly make backup copies of information stored on its servers for disaster recovery purposes. Nevertheless, availability of backups is not guaranteed and we will not be responsible for loss of customer data. Customers are advised to make regular backups of the information they store on our servers. Our Control Panel provides tools that facilitate data backup and restoration.

- PAYMENT POLICIES
All accounts are set up on a prepay basis. Although we reserve the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment.

The account will be automatically charged for the next payment period unless a cancellation request is submitted as per our "cancellation and refunds policy".

In situations where the account holder does not renew his/her account, We will suspend the service after 10 days of payment being past due. We do not guarantee that suspended sites will remain intact on our servers.

In addition, we reserve the right to suspend other services by the same customer with an outstanding balance, until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer submits a cancellation request.

No bills or invoices will be sent by regular (postal) mail. All invoices will be sent directly to customer(s) via email after the online purchase has been made. At this point the customer's card will be charged automatically. The invoice(s) shall be either sent by us or by our credit card processor.

- INDEMNIFICATION
Customer agrees that he/she shall defend, indemnify, save and hold DNA Digital harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against DNA Digital owners, their agents, their customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customers, agents, employees or assigns of the owners of DNA Digital. Customer agrees to defend, indemnify and hold harmless DNA Digital owner/s against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with DNA Digital. (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from DNA Digital.

- DISCLAIMER
DNA Digital will not be responsible for any damages your business may suffer. DNA Digital makes no warranties of any kind, expressed or implied for services we provide. DNA Digital disclaims any warranty or merchantability or fitness for a particular purpose, including loss of data resulting from delays, server malfunctions, missed backups, non-deliveries, wrong delivery, and any and all service interruptions caused by DNA Digital proprietors and their employees.

DNA Digital reserves the right to alter, change or modify any provision of this Terms of Service Agreement at any time with or without prior notice to you

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the DNA DIGITAL website. On some pages, you can order website hosting. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Domain Name
Business Name
ABN
Hosting Package
Payment Method

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Google told me to tell you .. and I quote ..

"Google, as a third-party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. "

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1300 79 89 01 or send us an email at info@dnadigital.com.au.

Refund Policy

If for some reason, you are not satisfied with our services, please apply for the cancellation within the first 30 days of your payment date. Incase you fail to apply for the refund and cancellation during this period, it shall void 30 day money back guarantee. Setup charges and Domain Name Regsitrations fees, if any are not refundable.

Incase you are DNA Digital's customer for more than 30 days, please make sure to apply for the cancellation anytime before the next billing cycle date.

To apply for the cancellation and/or refund, you must contact 1300 79 89 01 or send us an email at info@dnadigital.com.au. No refunds are applicable once 30 day money back guarantee is over.

Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of service, or accounts that exceed their disk or bandwidth usage amount do not qualify for our 30 day money back guarantee and will not receive any refunds.

Requests to cancel accounts or the termination of your payment plan with us will result in the IMMEDIATE deactivation of your account. In a case where a client has ceased a billing cycle, the account will be deactivated upon investigation by our billing department.

NO refund under any condition shall be processed if a customer fails to comply with our "Terms and Conditions".

 

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