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Frequently Asked Questions

Where is YourName.net.au located?

YourName.net.au is 100% Australian owned and operated. We operate out of offices in Southbank (Melbourne, Victoria), Wanerroo (Perth, WA) and Albury (NSW).

Why are your prices so cheap?

YourName.net.au sells domain names and web hosting by automation, which allows us to make web hosting affordable and accessible to everyone. Our prices and packages have been designed to compete in the global market place. We also provide powerful web based tools that our customers to manage their own accounts at the click of a mouse, just like a web professional.

Can you tell me a little about your company? How long have you been in business?

YourName.net.au (formally Corryong Online Services) is a registered business and has been providing web hosting and domain name services since 2001. We originally started in Corryong, (Victoria, Australia) and later moved to Southbank (Melbourne, Victoria, Australia) to expand our operations across Australia. Our intention was to also target Small Business owners internationally. During this time, we have significantly increased our services range and options, and strengthened our ability to serve our customers. This has allowed YourName.net.au to become a successful and reputable web hosting and domain name provider.

What payment methods do you accept?

Pay by Visa, Mastercard, PayPal, Cheque, Australia Post Money Order or Direct Deposit into our bank account..

How long until my hosting account is activated?

Web hosting accounts are provisioned automatically in less than 10 minutes after signup, when payment has been made. Every order is checked for fraud and there may be delays if our system requires we manually verify your account before accepting your order.

Can I upgrade/downgrade my hosting package any time? Are there any fees?

Yes, you can upgrade/downgrade your account to a similar product e.g. Silver Package to Gold Package by emailing or calling us. There are no upgrade or downgrade administration fees. You will be charged the difference in package price only, calculated by our billing system.

What happens if I require more features than the highest plan available?

We do offer custom plans once you exceed the limits of the highest package we offer. Keep in mind, all our packages have been designed with very generous limits. If a custom plan is required, please contact us.

Are there any hidden costs, or setup fees or contracts with web hosting packages?

There are no setup fees, hidden costs or lock-in contracts.

What happens if I exceed my monthly data transfer for the month?

We do not charge for additional monthly data transfer. Our system will email you when you have reached approx. 80% of your monthly data transfer usage. At this point, we recommend you upgrade to a more suitable package to suit your hosting requirements. If you decide not to upgrade, and your monthly data transfer reaches more than allowed limit of your hosting package, your web site will not be able to deliver your web site. The monthly data transfer limits are reset to zero on the first of each month.

How do I upload my web site? Do I provide it to YourName.net.au on a disk?

No, you do not need to provide your web site to YourName.net.au on a disk. You simply need to upload it using FTP. FTP (File Transfer Protocol) is the standard way of transferring files on the Internet. You can use an FTP program to upload your existing web site to your web space. FTP is built into many programs including Frontpage, Dreamweaver and Windows Explorer. You can also download any FTP program from the Internet to transfer your files.

FTP Programs:

Core FTP Lite (windows, free): http://www.coreftp.com

WS FTP (windows): http://www.wsftp.com

Smart FTP (windows): http://www.smartftp.com

Cute FTP (windows and mac): http://www.cuteftp.com

Captain FTP (mac): http://www.captainftp.com

Do you allow sites to advertise for money on their web site with banners, ads, etc?  

Yes, we allow sites to have commercial advertisements and banners. We do not place our own banners or advertisements on your web site. 

What operating systems do your servers use?

Our servers currently run Windows Server 2003 (Web, Standard and Enterprise ), Redhat Linux Enterprise Version 3, 4 and CentOS 4 (Linux).

Do you host pornographic web sites?

No, we do not allow pornographic web sites, mainly because it lowers the overall security of our servers for all users. We do however allow web sites with legal, adult content e.g. erotic stories, online stores, etc.

Do you offer SSH (shell access) or terminal services (remote desktop)?

YourName.net.au does not offer SSH or terminal services access on our shared hosting plans, as it lowers the security of our servers for all users. YourName.net.au has provided many alternatives to using these protocols, such as PHPMyAdmin for editing your databases and a File Manager to give you complete control over your files. In a modern hosting environment these tools are very rarely required.

If you require SSH and/or terminal services, we recommend a dedicated server from YourName.net.au, which provides full server control and access.

Can I password protect directories?

Yes you can password protect directories with multiple usernames and passwords, from within your web hosting control panel.

What are sub-domains?

Sub domains are domain names which point to a subdirectory within your main hosting account and can be accessed by http://subdomain.maindomain.com. Sub domains are available to create through your control panel (check to see if your hosting package includes them). Subdomains are useful if you want to create a sub-web site, like a 'Customer Support web site', with its very own web address. Sub domains are created through your control panel.

Can I host multiple domain names? What are add-on domains?

Selected hosting packages can support multiple domain name hosting at no additional cost. (The budget and email hosting packages do not support multiple domain name hosting). Addon domains allow you to host multiple domain names from one hosting account, utilising the extra space and bandwidth available on your main hosting account. Addon domains point to a subdirectory within your main hosting account. From a web user's perspective, an add-on domain functions just like any other domain name, and the user will not know the site is hosted from your main account. The browser's address bar will show 'http://www.add-on-domain.com' (no reference to your main domain name). Addon domains are created through your control panel (check to see if your hosting package includes them).

Do I need a domain name for my website?

Yes, a domain name is required for your web site to function. Web hosting and domain names are two separate products which work together to give you a web site and/or email services. When you register a domain name, you can package this domain with hosting at the time of signup, or use your domain name with any hosting provider.

Can I host more than one domain on my hosting account? Are there any fees?

Our hosting package gives you the ability to host multiple domain names at no additional cost.

Can I use my existing domain name with a web hosting package?

Yes, you can use your existing domain name with any of our web hosting packages. When ordering online, please select 'I will use my existing domain name" on the online order form and enter your existing domain name.

Once your account has been created (usually minutes after signing up when paying by credit card), you can update your domain's DNS details at your current registrar so that it points to our servers, or provide the details to us and we can set this up for you.

Is a domain name refundable? Who does the domain name belong to? Can I change my domain name?

All domain names are non refundable and can not be changed once registered. If you need to change your domain, you will need you will need to register a new domain instead and let the current domain name expire.

You are free to use your domain name registered through us with any web hosting provider and/or transfer your domain name to another domain registrar.

What is the difference between a .com.au domain name and other domain name extensions such as .com?

Each domain name extension forms a separate, distinct domain name. For example yourname.net.au and yourname.net are two different and distinct domain names, differentiated by the domain name extension.

.com.au and .net.au domain names have been specifically designed for the Australian market place and are only offered to the Australian businesses. All .au domain names have special eligibility requirements which must be met before your .au domain name can be registered.

There are many advantages of having a .au domain name, including being instantly identified as being Australian - the .au stands for Australia .

You may also wish to consider registering domain names with different extensions, such as .com or .net. These domain names are international domain names, designed for the world market and can be purchased by any one, with no special requirements. If available, it is always a good idea to purchase as many different domain names extensions as available e.g. yourname.net and yourname.net.au, as domain names are given on a first come, first serve basis.

What do I need to change my domain name dns settings to? How do I change my domain name dns settings (name servers)?

Our web hosting dns settings can be found in your hosting welcome email. Alternatively, our DNS settings are ns1.instanthosting.com.au and ns2.instanthosting.com.au. Please follow the instructions in your welcome email carefully to change your dns settings. Your domain name DNS settings need to be changed at your current domain name registrar via their domain management systems, so that your domain points to your current hosting account. If you are unable to change the domain name DNS settings yourself, please contact your current registrar for assistance. Once you have made any DNS changes, you will need to allow 24-72 hours for propagation of the new settings.

Can I view my site even though my domain's name servers haven't propagated yet?

Yes, you can view your web site via our shared URL links before your domain name has propagated (resolves to YourName.net.au). This is ideal when you need to test your web site before going live. Please read your welcome email for your shared URL link.

What do I put for both incoming and outgoing mail server?

For incoming put yourdomain.com.au. For outgoing put your ISP's outgoing mail server address.

I can receive email, but I'm having trouble sending email. How do I send email?

If you can not send email using mail.yourdomainname.com as your SMTP server, it may be because your ISP is blocking port 25 on their network, used for sending outoing mail via the SMTP protocol. In this instance, we recommend using your ISPs outgoing mail server, which can be obtained from your ISP. This practice has been put in place in an effort to stop spam. Telstra and Optus are some well known companies that have implemented the blocking of port 25 on their network. The email will still appear to have come from you, however it will be sent through a different network. This is normal and perfectly acceptable.

Where do I check my web mail?

Linux Hosting users can access their web mail at: http://www.yourname.net.au/webmail and login with your credentials.

How can I update my billing info? How do I view / print my invoices?

Please login to My Account

How can I make a payment to my account?

Please login to My Account

 

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